This policy explains how Web4All collects, uses, and protects your personal information when you use our website or engage our services. We keep it straightforward, no legal jargon where plain language will do.
01
Who We Are
Web4All is a digital growth agency registered in Nigeria (Business Registration Number: 3393216), offering marketing, technology, and design services to businesses and individuals locally and worldwide.
When we refer to "Web4All", "we", "us", or "our" in this policy, we mean the Web4All business and its team. When we say "you" or "your", we mean any person who visits our website or engages with our services.
Our website is web4all.com.ng and our primary contact email is hello@web4all.com.ng.
02
Data We Collect
We only collect information that is relevant to providing our services or improving your experience. This includes:
- Contact information, your name, email address, and phone number when you fill out a contact or enquiry form.
- Business information, your company name, website, and industry when relevant to a service enquiry.
- Communication records, emails, messages, or notes from conversations you have with our team.
- Website usage data, pages visited, time spent, referral source, and device/browser type, collected via cookies and analytics tools (see Section 6).
- Project information, briefs, files, and feedback you share with us during a client engagement.
We do not collect payment card details directly, any payments are handled through secure third-party payment processors.
03
How We Use Your Data
We use the information we collect for the following purposes:
- To respond to your enquiries and provide the services you have requested.
- To manage our client relationships, including communication, project delivery, and invoicing.
- To send you service updates, proposals, or follow-up information relevant to your enquiry.
- To send marketing emails or newsletters, only where you have given us consent to do so.
- To improve our website experience by understanding how visitors interact with our content.
- To comply with our legal and regulatory obligations.
We will never sell, rent, or trade your personal data to any third party for their own marketing purposes.
04
Legal Basis for Processing
We process your personal data on the following grounds:
- Contractual necessity, to fulfil a service agreement or respond to a service request you have made.
- Legitimate interests, to maintain and grow our business, improve our services, and communicate with prospective clients in a relevant and proportionate way.
- Consent, for optional activities such as marketing emails or newsletters, which you may opt out of at any time.
- Legal obligation, where we are required to process or retain data under applicable Nigerian law or international regulations.
05
Sharing Your Data
We do not share your personal data with third parties except in the following limited circumstances:
- Service providers, trusted tools and platforms we use to operate our business (e.g. email platforms, project management software, analytics tools). These providers are contractually required to handle your data securely and only for the purposes we specify.
- Professional advisors, such as legal or financial advisors, where necessary and subject to confidentiality obligations.
- Legal requirements, where we are required to disclose information by law, regulation, or a valid order from a competent authority.
- Business transfers, in the event of a merger, acquisition, or sale of our business, your data may be transferred as part of that process, with notice provided to you.
All third parties we work with are required to respect the security of your personal data and handle it in accordance with applicable data protection laws.
06
Cookies
Our website uses cookies, small text files stored on your device, to help us understand how visitors use our site and to improve your experience.
- Essential cookies, required for the website to function correctly. These cannot be disabled.
- Analytics cookies, help us understand traffic patterns and page performance (e.g. Google Analytics). These are anonymised and do not identify you personally.
- Marketing cookies, used to measure the effectiveness of our advertising. These are only set with your consent.
You can control or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect how the website functions.
07
Data Retention
We retain your personal data only for as long as is necessary for the purposes it was collected:
- Enquiry and contact data is retained for up to 2 years from last contact, or longer if a client relationship develops.
- Client project data is retained for 5 years following the conclusion of a project for legal and audit purposes.
- Marketing consent records are retained for as long as you remain subscribed, and for a reasonable period after unsubscribing as evidence of consent.
- Website analytics data is retained in accordance with the settings of our analytics provider (typically 26 months).
When data is no longer required, it is securely deleted or anonymised.
08
Your Rights
You have the following rights in relation to your personal data:
- Access, you may request a copy of the personal data we hold about you.
- Correction, you may ask us to correct any inaccurate or incomplete information.
- Deletion, you may request that we delete your personal data, subject to any legal obligations we have to retain it.
- Objection, you may object to our processing of your data where we rely on legitimate interests as our legal basis.
- Restriction, you may ask us to restrict processing of your data in certain circumstances.
- Portability, you may request your data in a structured, commonly used format.
- Withdraw consent, where we rely on your consent (e.g. for marketing emails), you may withdraw it at any time by clicking "Unsubscribe" or contacting us directly.
To exercise any of these rights, please contact us at hello@web4all.com.ng. We will respond within 30 days.
09
Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These include secure hosting environments, access controls, and encrypted communications where appropriate.
While we work hard to protect your data, no method of transmission over the internet is completely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
10
Third-Party Links
Our website may contain links to third-party websites, social media platforms, or tools. These links are provided for your convenience and do not signify our endorsement of those sites.
We have no control over the content or privacy practices of third-party websites and are not responsible for how they handle your data. We encourage you to read the privacy policy of any external site you visit.
11
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.